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Dashwise offers 30-day returns. If your Dashwise scanner doesn’t work on your car, or you simply change your mind, you can return it within 30 days of delivery for a refund.
Email us at support@shopdashwise.comwithin 30 days of delivery. Include your order number.
We will reply with return instructions and the return address.
Pack the scanner with everything that came in the box, including the cable, quick-start card, and manual.
Ship it back and send us the tracking number.
Defective, damaged, or not working on your vehicle: We pay for return shipping and email you a prepaid return label.
Changed your mind: You are responsible for the return shipping costs.
Please return the item in good condition, without damage caused by misuse or drops. Testing it on your car is fine.
We may refuse a return if the product is damaged or missing items. If this happens, we will explain why.
We will email you when we receive and inspect your return.
Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or payment provider may need a few additional days for the refund to appear.
Shipping is free, so there is no original shipping charge to refund.
Email us at support@shopdashwise.com within 30 days of delivery with your order number and a photo or short video showing the issue.
We will send you a replacement or issue a full refund, whichever you prefer.
Change-of-mind returns are limited to one per customer. We may decline a refund request if the item comes back used beyond normal testing, damaged, or incomplete.
Email us at support@shopdashwise.com before your order ships, and we will cancel it and issue a full refund.
Once your order has shipped, please use the return process described above.
For any questions about returns or refunds, contact us at support@shopdashwise.com.
Every Dashwise scanner comes with a 1-year limited warranty. If your device stops working because of a manufacturing defect, we will replace it free of charge. The warranty period begins on the delivery date.
Email support@shopdashwise.com with your order number and a short description of the problem.
Include a photo or short video of the device.
We will reply within 2 business days. If your claim is approved, we will ship a replacement at no cost to you. You do not need to send the old device back unless we ask you to.
Software updates are free, with no subscription required. Updates can be downloaded from your computer via USB-C.
We cannot guarantee compatibility with vehicles that have not yet been released.
This warranty gives you specific legal rights. You may also have other rights that vary by state. It does not replace your 30-day right to return the product. See our Return and Refund Policy.